Mediatel SA was founded in 1995; ever since, it is the market leader in the provision of high technology interactive telecommunication solutions and applications.
The Call Center of Mediatel SA was established in June 1999, with the scope of providing high quality services to large companies in areas such as telephone customer service, telesales, back-office services and many other specialized services. Mediatel Contact & Call Center is recognized as one of the largest nationwide, thanks to its long-standing experience in highly demanding projects.
Mediatel aims to provide high quality services that fully meet the constantly changing needs of the market today and in the future. We constantly invest in our technology and human resources to ensure that effective, flexible services are delivered directly through impeccable, cutting-edge infrastructure.
Quality is one of Mediatel’s competitive advantages. Quality is not only reflected in its state-of-the-art facilities –relocated 3 years ago to the 7th and 8th floors of “Cosmos” tower, near Panormou Metro Station– but extends to areas such as the continuous and extensive Training of its human resources, thereby safeguarding the high standards of service quality offered to its customers.
Mediatel Call Center is certified since 2002 with ISO 9001: 2008 for “Design and provision of integrated telephone services solutions”; in 2015, BUREAU VERITAS completed its certification audit with absolute success, according to ISO 27001: 2013.
The extensive audit demonstrated the integral fulfillment of all procedures required, under the strict standard in matters of security in the services provided by the CALL CENTER and the involved HR and IT departments. The ISO certification has been applied to areas of: Designing and provision of integrated telephone service solutions, customer service, telesales, back-office and support services, management of data which are stored and handled in print and digital formats, etc.
This certification is yet another proof of the top quality standard of service our customers enjoy in Greece and abroad.
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- Technical Support Team Leader
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